• Make sure you review all the instructions on accessing your event prior to the start time. You will receive an email from noreply@operacolumbus.org with instructions 12-24 hours before your event. Instructions for accessing virtual events can also be found below

• Make sure you have a steady and strong internet connection prior to your virtual event

• Test your internet speed by clicking here, the link will open in a new tab. To stream a video uninterrupted you need download speeds of at least 25+ Mbps, ideally 50+ Mbps

• If your event is buffering, try disconnecting other devices from your WIFI network or restarting your router

If your event does not automatically load at the event start time, refresh the webpage.

1. Go to your email that you use for your CBUSArts account

2. Look for an email from noreply@operacolumbus.org with the subject line “⚠️ Your Ryan Speedo Green performance access ⚠️”

3. Write down your unique password

4. Click on the link provided in the email

5. Use the unique password provided to you in the email to log into the event

6. Refresh the webpage at 7:30 PM EST if the video does not automatically start playing

1. Go to your email that you use for your CBUSArts account

2. Look for an email from noreply@operacolumbus.org with the subject line “⚠️ Your Ryan Speedo Green VIP event access ⚠️”

3. Your VIP time slot will be listed

4. Click the Zoom link provided in the email to access the event during your assigned time

5. You will be let into the Zoom meeting room when your time slot begins

 

To reach us, text “TECH” to 614-591-7079. We will be answering any streaming questions you may have before or during the event.

By texting to this number, you may receive messages that pertain to the organizations and its performances. msg&data rates may apply. Reply HELP for help, STOP to cancel.