TIPS, TRICKS AND FAQS
Everything you need to know before attending a virtual event with Opera Columbus
TIPS FOR STREAMING A VIRTUAL EVENT
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Make sure you review all the instructions on accessing your event prior to the start time. You will receive an email from noreply@operacolumbus.org with instructions 12-24 hours before your event. Instructions for accessing virtual events can also be found below
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Make sure you have a steady and strong internet connection prior to your virtual event
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Test your internet speed by clicking here, the link will open in a new tab. To stream a video uninterrupted you need download speeds of at least 25+ Mbps, ideally 50+ Mbps
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If your event is buffering, try disconnecting other devices from your WIFI network or restarting your router
WHAT IF ITS TIME FOR MY EVENT AND THE VIDEO ISN'T PLAYING?
If your event does not automatically load at the event start time, refresh the webpage.
HOW DO I ACCESS THE RYAN SPEEDO GREEN PERFORMANCE?
1. Go to your email that you use for your CBUSArts account
2. Look for an email from noreply@operacolumbus.org with the subject line “⚠️ Your Ryan Speedo Green performance access ⚠️”
3. Write down your unique password
4. Click on the link provided in the email
5. Use the unique password provided to you in the email to log into the event
6. Refresh the webpage at 7:30 PM EST if the video does not automatically start playing
HOW DO I ACCESS THE POST-PERFORMANCE VIP RECEPTION WITH RYAN SPEEDO GREEN AND DANIEL BERGNER?
1. Go to your email that you use for your CBUSArts account
2. Look for an email from noreply@operacolumbus.org with the subject line “⚠️ Your Ryan Speedo Green VIP event access ⚠️”
3. Your VIP time slot will be listed
4. Click the Zoom link provided in the email to access the event during your assigned time
5. You will be let into the Zoom meeting room when your time slot begins
WHO DO I CONTACT IF I CAN'T ACCESS MY EVENT?
To reach us, text “TECH” to 614-591-7079. We will be answering any streaming questions you may have before or during the event.